Your privacy matters to mamak44. This Policy explains what personal data we collect, why we collect it, how we use it, and how we keep it secure.
mamak44 uses 256-bit SSL encryption and access-controlled infrastructure to protect your personal data. No unencrypted personal data is transmitted between your browser and mamak44 servers.
mamak44 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data sharing is limited to operational partners bound by confidentiality obligations and regulatory authorities as required by law.
You have the right to access, correct, and request deletion of your personal data held by mamak44, subject to applicable law and our regulatory obligations. Submit requests via the 24/7 live support team.
mamak44 processes personal data in accordance with the requirements of our international gaming authority licence and applicable data protection legislation. KYC and AML data is retained for the periods mandated by our licensing authority.
mamak44 does not store full payment card numbers or banking credentials. Payment transactions via Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank are processed through PCI-DSS compliant payment processors.
When material changes are made to this Privacy Policy, mamak44 will notify registered players via the email address on their account. Continued use of the mamak44 platform after the notification constitutes acceptance of the updated Policy.
This Privacy Policy ("Policy") describes how mamak44 ("mamak44", "we", "us", "our") collects, uses, stores, and discloses personal data relating to individuals ("you", "Player", "User") who access or use the mamak44 platform at mamak44.net, including all games, services, and features made available therein.
mamak44 is committed to protecting the privacy and personal data of all players, particularly those accessing the platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and across all states of Malaysia. mamak44 processes personal data in accordance with the data protection requirements imposed by our international gaming authority licence and applicable Malaysian and international data protection legislation.
By registering a mamak44 account, using the platform, or interacting with mamak44 in any way, you consent to the collection and use of your personal data as described in this Policy. If you do not agree to this Policy, please discontinue use of the mamak44 platform and contact support to close your account.
This Policy should be read alongside the mamak44 Terms & Conditions. Capitalised terms not defined in this Policy carry the meanings given to them in the mamak44 Terms & Conditions.
2.1 Registration Data. When you create a mamak44 account, we collect the following information: full legal name, date of birth, residential address, email address, contact telephone number, and preferred currency (MYR).
2.2 Identity Verification Data (KYC). To comply with our licensing obligations, mamak44 may collect copies of government-issued identification documents, including Malaysian MyKad, passport, or driver's licence, together with proof of address documents and, where required, proof of payment method ownership.
2.3 Financial and Transaction Data. mamak44 records all deposit and withdrawal transactions, including the payment method used, transaction amounts in MYR, timestamps, and transaction reference numbers. mamak44 does not store full bank account numbers or e-wallet credentials.
2.4 Gameplay and Betting Data. mamak44 maintains records of all games played, bets placed, outcomes, and associated account activity. This data is used for account management, dispute resolution, regulatory reporting, and responsible gaming purposes.
2.5 Technical and Device Data. mamak44 automatically collects technical data when you access the platform, including: IP address, device type and identifier, browser type and version, operating system, referring URLs, pages visited, session duration, and login timestamps.
2.6 Communications Data. When you contact mamak44 via live chat, email, or other support channels, we retain records of the communication content, timestamps, and outcomes for quality assurance and dispute resolution purposes.
2.7 Responsible Gaming Data. If you use responsible gaming tools on mamak44 — including deposit limits, loss limits, session time alerts, or self-exclusion — we record these settings and their activation history as part of our player protection obligations.
mamak44 uses the personal data we collect for the following purposes:
mamak44 processes your personal data on the following legal bases:
5.1 Service Providers. mamak44 shares personal data with carefully selected third-party service providers who assist in operating the platform, including payment processors, KYC verification providers, fraud detection services, and customer support platform operators. All such providers are bound by data processing agreements requiring them to handle your data only as instructed by mamak44 and in accordance with applicable data protection law.
5.2 Regulatory and Law Enforcement Authorities. mamak44 is obligated to disclose personal data to our licensing authority, financial intelligence units, and law enforcement agencies where required to do so by law or in connection with the investigation of suspected fraud, money laundering, or other illegal activity. mamak44 will not notify you of such disclosures where prohibited from doing so by law.
5.3 Business Transfers. In the event of a merger, acquisition, reorganisation, or sale of all or substantially all assets of mamak44, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any material changes to data processing arrangements that result.
5.4 No Sale of Data. mamak44 does not sell, rent, or otherwise trade your personal data to third parties for their own marketing or commercial purposes.
6.1 Active Accounts. mamak44 retains your personal data for as long as your account remains active and for a period following account closure as required by our licensing authority and applicable law.
6.2 KYC and Transaction Records. Identity verification documents and transaction records are retained for a minimum of five years following account closure or the completion of the relevant transaction, in accordance with anti-money laundering legislation and our licensing obligations. These retention periods cannot be shortened by a data deletion request.
6.3 Responsible Gaming Records. Self-exclusion records and responsible gaming tool activation history are retained for a minimum of five years to ensure that self-exclusion requests are honoured across all mamak44 products and to fulfil regulatory reporting obligations.
6.4 Marketing Data. Where you have consented to receive marketing communications, we retain your contact details and preferences until you withdraw consent or for a period of three years following your last interaction with mamak44 marketing content, whichever is earlier.
7.1 Essential Cookies. mamak44 uses essential session cookies that are strictly necessary for the operation of the platform, including authentication, session management, and security functions. These cookies cannot be disabled without impairing your ability to use the platform.
7.2 Analytics Cookies. With your consent, mamak44 uses analytics cookies to collect aggregate, anonymised data about how the platform is used. This data helps us improve platform performance and user experience. No personal data is sent to third-party analytics providers in an identifiable form.
7.3 Cookie Management. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the mamak44 platform. Your browser's help documentation will explain how to manage cookie settings for your specific browser version.
mamak44 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
No data transmission over the internet can be guaranteed to be completely secure. While mamak44 takes all reasonable precautions, we cannot guarantee the absolute security of data transmitted to or from the platform. You are responsible for maintaining the confidentiality of your mamak44 account credentials.
Subject to applicable law and our regulatory obligations, you have the following rights regarding your personal data held by mamak44:
To exercise any of the above rights, please contact the mamak44 support team via the 24/7 live chat or by emailing support at the address displayed in the footer of this page. mamak44 will respond to data rights requests within 30 days. Identity verification will be required before any request is actioned.
The mamak44 platform is strictly intended for individuals who are 21 years of age or older. mamak44 does not knowingly collect personal data from individuals under the age of 21. If mamak44 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to close the relevant account, delete the personal data, and return any funds deposited to the extent practicable.
If you are a parent or guardian and believe that a minor has registered a mamak44 account, please contact our support team immediately via the 24/7 live chat. mamak44 will investigate and act promptly on all such reports.
mamak44's platform and data infrastructure may involve the transfer of personal data to countries outside of Malaysia, including to the jurisdiction of our licensing authority and to third-party service providers operating in other jurisdictions. Where personal data is transferred internationally, mamak44 ensures that appropriate safeguards are in place — including contractual data transfer mechanisms — to protect your data to a standard equivalent to the protections applicable in Malaysia.
By using the mamak44 platform, you acknowledge and consent to the transfer of your personal data to other jurisdictions as described in this Policy for the purposes set out herein.
If you have questions, concerns, or complaints regarding the handling of your personal data by mamak44, or if you wish to exercise any of your data rights, please contact the mamak44 Data Privacy team via the 24/7 live chat on the platform or by sending an email to the support address displayed in the footer of this website. Please mark your subject line with "Privacy Request" to ensure prompt routing to the appropriate team.
mamak44 is committed to resolving all privacy-related queries promptly and fairly. If you are not satisfied with mamak44's response to your privacy complaint, you may have the right to escalate your complaint to our licensing authority's player protection division or to the relevant data protection supervisory authority in your jurisdiction.
The mamak44 support team is available in English and Bahasa Malaysia, 24 hours a day, seven days a week, including all Malaysian public holidays. Players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and all other states of Malaysia can expect a response to all privacy requests within the timeframes described in Section 9.
Enjoy the full mamak44 experience — live casino, slots, and sportsbook — knowing your personal data and MYR wallet are protected.